ARE YOU OPEN SATURDAY?
Yes, but only from 9-11. We are also open M-F 7:30-5:30.
WILL THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time. We will help you arrange for a rental or a lonaer.
CAN YOU MATCH THE PAINT COLOR?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in our Sikkens Finish System. Our technicians have been trained by Sikkens in perfectly matching your vehicles finish.
HOW LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Depending on the severity of damage, repairs can take anywhere from same-day service to a few weeks. Factors, such as parts availability, insurance company approvals, and others, affect the time. We will work hard to process your vehicle in the least amount of time while providing the highest quality of service.
CAN I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.
HOW CAN I GET A REPLACEMENT CAR WHILE MY VEHICLE IS BEING REPAIRED?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. You can also check this website. You will see a message next to the last picture of your vehicle telling you that your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime Warranty for as long as you own the vehicle
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy.
WHO DO I PAY MY DEDUCTIBLE TO?
Deductibles are paid to the repair facility at the time repairs are completed.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
To make it easy and convenient for you, we accept cash, check, and all major credit cards.
CAN I WASH MY CAR?
— RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DON’T · Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. · Do not “dry wipe” your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. · Do not scrape ice or snow from the newly painted surface.
— RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.